Hospitality & Tourism

The hotel of the future is already on WhatsApp

Turn WhatsApp into the central channel of the guest experience — from booking to post-stay, with AI serving 24/7 and a human whenever it’s needed.

24/7 support Instant replies Frictionless experience Everything in one place

More direct bookings

Less reliance on OTAs and commissions — guests book with you, on WhatsApp.

Fewer calls and lower costs

AI handles the repetitive and frees up the front desk for what matters.

Happier guests

Instant answers, in any language, before, during and after the stay.

More revenue per guest

Upgrades, spa, airport transfers and experiences suggested at the right moment.

The problem

Guests want answers instantly — but the hotel still serves like it’s 20 years ago

  • High volume of calls and emails to the front desk
  • Slow, repetitive replies — and after hours, nobody answers
  • Manual check-in and paperwork at the desk
  • Upsell opportunities lost for lack of time
  • Teams and tools disconnected from one another
The solution

Zapify turns WhatsApp into the guest’s SuperApp

  • Smart AI automation, with a human whenever it’s needed
  • The complete guest journey in a single channel
  • Integration with your PMS and the systems you already use
  • Personalised communication, in each guest’s language
  • More efficient operations and more revenue per stay
Use cases in hospitality

The entire guest journey, on the channel they already use

From the first question to loyalty, every moment of the stay handled through conversation.

01

Automated direct bookings

Guests check availability, choose and book without leaving WhatsApp.

Real-time availabilityRates and room typesSecure paymentInstant confirmation
02

Smart digital check-in

Collect documents and details before the guest arrives.

Document uploadGuest detailsEstimated arrival timeSpecial preferences
03

24/7 virtual concierge

Answer frequent questions instantly, every day of the year.

Wi-Fi, breakfast and opening hoursParking and transportAttractions and recommendationsHotel rules and services
04

Automated upselling

Increase revenue per guest with personalised offers, at the right moment.

Room upgradeSpa & wellnessAirport transferExclusive experiences
05

Requests during the stay

The guest asks, the hotel delivers — all through WhatsApp.

Extra towels and amenitiesRoom serviceRoom cleaningMaintenance and other requests
06

Check-out & post-stay

Wrap up the stay with excellence and encourage return visits.

Simplified check-outExperience reviewVouchers and loyaltyEffortless rebooking
07

Post-stay communication and loyalty

Keep the relationship going and bring the guest back.

Personalised thank-youExclusive offers and promotionsLoyalty programmeMore positive reviews
A platform connected to your hotel

Integrates with the tools you already use

Zapify connects to the market’s leading tools to centralise and automate the entire guest journey.

PMS
CRM
Payments
Front desk
Housekeeping
Spa
Restaurant
Marketing
Benefits for every team

Advantages for the whole hotel

For the front desk

  • Fewer calls
  • More time
  • Less stress

For operations

  • Centralised processes
  • A more efficient team
  • Fewer errors

For marketing

  • More campaigns
  • More direct bookings
  • Segmented communication

For management

  • Greater profitability
  • Satisfied guests
  • Real-time metrics

Put WhatsApp to work for you

30 days free. No card. With our team helping you get started.

+351 935 301 085 zapify.pt

sales@zapify.pt · Zapify, Lda (PT517696070)