AI-powered conversational customer service for workshops and dealerships
Centralise customer interactions across WhatsApp, RCS, webchat, Instagram Direct and Facebook Messenger. Automate bookings, quotes, leads, approvals and after-sales support on one platform.
- Service booking
- Leads and test drives
- Reminders and confirmations
- Quotes and payments
Workshop · Assistant
online · replies instantly
Service · 20,000 km
Thursday · 10:00
Quotes from €120
All channels. One platform.
Centralise conversations across WhatsApp, RCS, webchat, Instagram Direct and Facebook Messenger. Zapify keeps the history, context and automation of every interaction in one place.
The channel they already use
No apps or forms: customers and leads book a service, request a quote and talk to the workshop on WhatsApp, which they already use every day.
Leads with a fast reply
AI answers leads and test-drive requests on the spot — while interest is still hot — and books without going through the front desk.
Fewer missed services and visits
Automatic reminders and confirmations help fill the workshop schedule and cut no-shows for services, deliveries and test drives.
Everything logged and traceable
Quotes, approvals and service history in one place — auditable customer communication end to end.
The numbers that make the difference
~98%
of messages are opened and read within minutes
24/7
booking and leads, every day
0
apps to install — everything on WhatsApp
1
channel to book, quote and sell
WhatsApp open rate based on public industry data; results vary depending on the operation.
Leads without a reply, missed services — and scattered information
- Leads without a fast reply — and interest cooling off
- Many calls and manual confirmations to book services
- Missed service appointments, vehicle collections and test drives due to a lack of reminders
- Slow quotes and approvals, by email or phone
- Information scattered across teams, workshop and sales
Zapify turns WhatsApp into the hub of your automotive network
- A WhatsApp assistant with AI and handover to the team when needed
- Booking of services, maintenance and test drives 24/7
- Lead capture and qualification with an instant reply
- Quotes, approvals and payments by conversation
- After-sales, delivery and reactivation in the same channel
WhatsApp is already part of your customers' everyday lives. We help your network be where they already are.
Where Zapify makes the difference in the automotive network
The workshop and service take the stage — but the same WhatsApp captures leads and builds loyalty in after-sales.
Workshop & service
The biggest challenge: an underused workshop calendar and customers who do not know the status of their vehicle. Zapify handles booking, reminders and approvals through conversation — and keeps the customer informed from vehicle drop-off to delivery.
- Booking of services, maintenance and inspections
- Reminders and booking confirmations
- Quotes and one-tap service approval
- Service status updates and ready-for-collection notifications
- Deposit, payments and receipts
- Vehicle service history
Sales & leads
Every lead from ads or the showroom receives an instant response, while interest is still high. Test drives booked and leads qualified without going through the front desk.
- Lead capture from Meta Ads and the showroom
- Automatic lead qualification
- Test-drive booking
- Vehicle inventory search
- Sales proposal follow-up
- Routing to the right advisor
After-sales & reactivation
The relationship does not end at delivery. Follow-up, periodic services and trade-in campaigns that bring the customer back to the network.
- Vehicle delivery and follow-up
- Satisfaction surveys
- Periodic service reminders
- Vehicle trade-in campaigns
- Offers and special terms
- Reactivation of inactive customers
From lead to delivery — all through conversation
From first contact to vehicle collection, every conversation and stage of the customer journey is centralised on one platform.
Service booking
Services, maintenance and inspections booked by conversation, 24/7.
- Service booking
- Maintenance and inspections
- Instant confirmation
- Calendar synchronisation
Leads and test drives
Capture, qualification and follow-up of leads with a reply on the spot.
- Lead capture
- Automatic qualification
- Test-drive booking
- Proposal follow-up
Reminders and confirmations
Services, deliveries and visits with a reminder — fewer no-shows.
- Service reminders
- Attendance confirmation
- Delivery alerts
- Same-day nudge
Quotes, documents and payments
Approval, deposit and receipts handled without email back-and-forth.
- Quotes shared through the conversation
- One-tap approval
- Deposit and payments
- Receipts and documents
After-sales and follow-up
Vehicle collection, satisfaction surveys and post-service follow-ups that help build customer loyalty.
- Ready for pickup
- Post-service follow-up
- Satisfaction surveys
- Follow-up service booking
Campaigns and reactivation
Periodic service, vehicle trade-in and offers that bring customers back.
- Service reminders
- Trade-in campaigns
- Special terms
- Reactivation of inactive customers
Integrates with the systems you already use
Zapify connects to your DMS, workshop management, vehicle stock and billing to automate booking and communication.
Advantages for the whole network
For customers
- Fast, helpful responses
- Less waiting and more convenience
- A simpler experience
For the network
- Less operational load
- Centralised communication
- Higher productivity and more conversions
For management
- More confirmed services and sales
- Better use of available workshop slots
- Better performance insights and greater efficiency
For sales
- Leads with a fast reply
- More test drives booked
- Follow-ups that help close sales
Take this use case with you
Download the Zapify workshops and automotive brochure as a PDF and share it with your team.
Put WhatsApp to work for you
30 days free. No card. With our team helping you get started.
30 days free · no credit card