Workshops & Automotive

AI-powered conversational customer service for workshops and dealerships

Centralise customer interactions across WhatsApp, RCS, webchat, Instagram Direct and Facebook Messenger. Automate bookings, quotes, leads, approvals and after-sales support on one platform.

Service booking Leads and test drives Reminders and confirmations Quotes and payments

The channel they already use

No apps or forms: customers and leads book a service, request a quote and talk to the workshop on WhatsApp, which they already use every day.

Leads with a fast reply

AI answers leads and test-drive requests on the spot — while interest is still hot — and books without going through the front desk.

Fewer missed services and visits

Automatic reminders and confirmations help fill the workshop schedule and cut no-shows for services, deliveries and test drives.

Everything logged and traceable

Quotes, approvals and service history in one place — auditable customer communication end to end.

~98%

of messages are opened and read within minutes

24/7

booking and leads, every day

0

apps to install — everything on WhatsApp

1

channel to book, quote and sell

The challenge

Leads without a reply, missed services — and scattered information

  • Leads without a fast reply — and interest cooling off
  • Many calls and manual confirmations to book services
  • Missed service appointments, vehicle collections and test drives due to a lack of reminders
  • Slow quotes and approvals, by email or phone
  • Information scattered across teams, workshop and sales
The solution

Zapify turns WhatsApp into the hub of your automotive network

  • A WhatsApp assistant with AI and handover to the team when needed
  • Booking of services, maintenance and test drives 24/7
  • Lead capture and qualification with an instant reply
  • Quotes, approvals and payments by conversation
  • After-sales, delivery and reactivation in the same channel
Three fronts, one channel

Where Zapify makes the difference in the automotive network

The workshop and service take the stage — but the same WhatsApp captures leads and builds loyalty in after-sales.

Front 1 · biggest impact

Workshop & service

The biggest challenge: an underused workshop calendar and customers who do not know the status of their vehicle. Zapify handles booking, reminders and approvals through conversation — and keeps the customer informed from vehicle drop-off to delivery.

  • Booking of services, maintenance and inspections
  • Reminders and booking confirmations
  • Quotes and one-tap service approval
  • Service status updates and ready-for-collection notifications
  • Deposit, payments and receipts
  • Vehicle service history
Front 2 · sales

Sales & leads

Every lead from ads or the showroom receives an instant response, while interest is still high. Test drives booked and leads qualified without going through the front desk.

  • Lead capture from Meta Ads and the showroom
  • Automatic lead qualification
  • Test-drive booking
  • Vehicle inventory search
  • Sales proposal follow-up
  • Routing to the right advisor
Front 3 · loyalty

After-sales & reactivation

The relationship does not end at delivery. Follow-up, periodic services and trade-in campaigns that bring the customer back to the network.

  • Vehicle delivery and follow-up
  • Satisfaction surveys
  • Periodic service reminders
  • Vehicle trade-in campaigns
  • Offers and special terms
  • Reactivation of inactive customers
Use cases in workshops and vehicle sales

From lead to delivery — all through conversation

From first contact to vehicle collection, every conversation and stage of the customer journey is centralised on one platform.

01

Service booking

Services, maintenance and inspections booked by conversation, 24/7.

Service bookingMaintenance and inspectionsInstant confirmationCalendar synchronisation
02

Leads and test drives

Capture, qualification and follow-up of leads with a reply on the spot.

Lead captureAutomatic qualificationTest-drive bookingProposal follow-up
03

Reminders and confirmations

Services, deliveries and visits with a reminder — fewer no-shows.

Service remindersAttendance confirmationDelivery alertsSame-day nudge
04

Quotes, documents and payments

Approval, deposit and receipts handled without email back-and-forth.

Quotes shared through the conversationOne-tap approvalDeposit and paymentsReceipts and documents
05

After-sales and follow-up

Vehicle collection, satisfaction surveys and post-service follow-ups that help build customer loyalty.

Ready for pickupPost-service follow-upSatisfaction surveysFollow-up service booking
06

Campaigns and reactivation

Periodic service, vehicle trade-in and offers that bring customers back.

Service remindersTrade-in campaignsSpecial termsReactivation of inactive customers
A platform connected to your operation

Integrates with the systems you already use

Zapify connects to your DMS, workshop management, vehicle stock and billing to automate booking and communication.

DMS & workshop management
Service calendar
Vehicle stock
Billing & payments
Meta Ads · Click-to-WhatsApp
Automotive CRM
BI & reports
Webhooks & API
Benefits for everyone

Advantages for the whole network

For customers

  • Fast, helpful responses
  • Less waiting and more convenience
  • A simpler experience

For the network

  • Less operational load
  • Centralised communication
  • Higher productivity and more conversions

For management

  • More confirmed services and sales
  • Better use of available workshop slots
  • Better performance insights and greater efficiency

For sales

  • Leads with a fast reply
  • More test drives booked
  • Follow-ups that help close sales

Put WhatsApp to work for you

30 days free. No card. With our team helping you get started.

+351 935 301 085 zapify.pt

sales@zapify.pt · Zapify, Lda (PT517696070)