Healthcare & Clinics

AI-powered conversational customer service for clinics and healthcare

Allow patients to book appointments, confirm visits, receive reminders and ask questions across WhatsApp, RCS, webchat and other digital channels.

Appointment booking Automatic reminders Digital pre-appointment Payments and documents

The channel patients already use

No apps or portals with forgotten passwords: the patient books, confirms and asks questions on WhatsApp, an app they already use every day.

Fewer no-shows

Automatic WhatsApp reminders and confirmation requests are read within minutes, helping fill appointment slots and reduce no-shows.

A more organised calendar

AI handles bookings, rescheduling and the waiting list 24/7, without overloading the front desk.

Privacy and compliance

Secure communication, with access control and logging — clinical data stays protected and auditable.

~98%

of messages opened — and read within minutes

24/7

bookings and support, every day

−30%

estimated reduction in no-shows with reminders and confirmation

1

channel for calendar, documents and payments

The challenge

A front desk drowning in calls — and a calendar full of no-shows

  • Repeated calls and messages to book, confirm and reschedule
  • No-shows and idle slots that cost clinical time and revenue
  • Manual front-desk processes that take time away from face-to-face patient care
  • Exam preparation and documents sent across several channels
  • Information scattered across teams, calendar and clinical system
The solution

Zapify turns WhatsApp into your clinic's digital front desk

  • A WhatsApp assistant with AI and handover to the front desk when needed
  • Automatic booking, rescheduling and waiting list, 24/7
  • Reminders and confirmations that reduce no-shows
  • Pre-appointment, forms and exam preparation by conversation
  • Payments, receipts and post-appointment guidance in the same conversation
Use cases in clinics and healthcare

From booking to post-appointment — all through conversation

From the first appointment booking to post-appointment follow-up, every stage of the patient journey is centralised on one platform.

01

Appointment booking

Patients can choose a specialty, healthcare professional and appointment time through a conversation, 24/7.

Choice of specialtyHealthcare professional and appointment timeInstant confirmationSyncs with the calendar
02

Rescheduling and cancellation

Quick changes and a waiting list that fills every open slot.

Reschedule in secondsSimple cancellationAutomatic waiting listSlot filling
03

Reminders and confirmations

Fewer no-shows with reminders and attendance confirmation.

Automatic remindersOne-tap confirmationAdvance noticeSame-day nudge
04

Preparation, forms and documents

Pre-appointment screening, exam preparation and consent forms handled before arrival.

Preparation instructionsForms and triageInformed consentDocument delivery
05

Payments and post-appointment

Payment links, receipts, guidance and follow-up bookings, without the email back-and-forth.

Payment linksAppointment receiptsPost-appointment guidanceFollow-up appointment booking
06

Campaigns and reactivation

Prevention, check-ups and reactivation of inactive patients.

Check-up remindersPrevention campaignsReactivation of inactive patientsSeasonal screenings
A platform connected to your clinic

Integrates with the systems you already use

Zapify connects to your clinical management software, calendar and billing to automate patient communication.

Clinical management software
Calendar & bookings
Billing & payments
Forms & consents
Patient CRM
Reminders & notifications
BI & reports
Webhooks & API
Benefits for everyone

Advantages for your clinic

For patients

  • Fast, helpful responses
  • Less waiting and more autonomy
  • A simpler experience

For the clinic

  • Less admin load
  • Centralised support
  • A more productive team

For management

  • More confirmed appointments
  • Higher appointment-slot occupancy
  • Better performance insights and greater efficiency

For compliance

  • Secure communication
  • Controlled access
  • Activity logs and audit trails

Put WhatsApp to work for you

30 days free. No card. With our team helping you get started.

+351 935 301 085 zapify.pt

sales@zapify.pt · Zapify, Lda (PT517696070)