Services & SMBs

AI-powered omnichannel customer service for service businesses

Bring customer service, quotes, bookings, payments and after-sales support together across WhatsApp, RCS, webchat, Instagram Direct and Facebook Messenger.

Support and triage Requests and quotes Bookings Payments and documents

The channel they already use

No app to install, no portals to remember: your customers already have WhatsApp open all day long. That is where support happens.

Answers on the spot, 24/7

AI answers repeated questions, sends quotes and books services at any hour — without the customer waiting.

Grow your business without expanding your team

Serve more customers with the same team: AI handles repetitive tasks, and your team handles what needs a human touch.

Organised and traceable

Every request, quote and conversation is stored with a full history — nothing lost in personal phones or email inboxes.

~98%

of messages are opened and read within minutes

24/7

support and sales, every day

0

apps to install — everything on WhatsApp

1

channel to serve, quote and get paid

The challenge

Many contacts, little organisation — and customers left without follow-up

  • Many scattered contacts and little organisation across the team
  • Slow replies and the same questions repeated every day
  • Requests and quotes handled by hand, one by one
  • Information scattered across email, phones and spreadsheets
  • Customers left without a reply — and without follow-up after the sale
The solution

Zapify turns WhatsApp into the hub of your business

  • A WhatsApp assistant with menus, AI and human support when needed
  • Automatic triage that routes each request to the right person
  • Quotes, proposals and documents sent and approved by conversation
  • Bookings, confirmations and reminders without manual calls
  • Payments, receipts and after-sales in the same conversation thread
Use cases in services and SMBs

From first contact to loyalty — all through conversation

From the first enquiry to after-sales support, every customer conversation is organised on one platform.

01

Support and triage

Questions, requests and routing handled on the spot, with AI filtering and passing to the right person.

Frequent questions answered 24/7Routing by topicQueue and assignment to the teamInternal notes and history
02

Requests and quotes

Proposals, approvals and follow-up without leaving the conversation — from request to "yes".

Structured request captureProposal and catalogue sendingOne-click approvalAutomatic follow-up
03

Bookings and visits

Bookings, confirmations and reminders that help fill your schedule and cut no-shows.

Conversational bookingConfirmations and remindersEasy reschedulingCalendar synchronisation
04

Documents and payments

Links, receipts and contracts sent and signed without email back-and-forth.

Payment linksReceipts and invoicesContracts and documentsProof in the chat
05

After-sales and support

Follow-ups, feedback and ongoing support that help turn customers into repeat customers.

Post-service follow-upSatisfaction surveysOngoing supportReactivation of inactive customers
06

Campaigns and loyalty

Promotions, reactivation and relationships in the channel with a high response rate.

Segmented campaignsOffers to regular customersContact reactivationLoyalty programmes
A platform connected to your business

Integrates with the tools you already use

Zapify connects to your CRM, calendar, billing and campaigns to automate support end to end.

CRM & contacts
Calendar & bookings
Billing & payments
Quotes & proposals
Meta Ads · Click-to-WhatsApp
BI & reports
ERP & management
Webhooks & API
Benefits for everyone

Advantages for your business

For customers

  • Fast, helpful responses
  • Less waiting
  • A simple, direct experience

For operations

  • Less admin load
  • Centralised support
  • More productivity

For management

  • More confirmed requests
  • Better control of operations
  • Better performance insights and greater efficiency

For the team

  • Fewer repeated tasks
  • Focus on what has value
  • AI as a copilot

Put WhatsApp to work for you

30 days free. No card. With our team helping you get started.

+351 935 301 085 zapify.pt

sales@zapify.pt · Zapify, Lda (PT517696070)