The public transport of the future is already on WhatsApp
Bring passenger information, HR and operations together in the channel everyone already uses — with AI answering 24/7, in real time, and a human whenever needed.
- Real-time information
- Alerts and diversions
- HR and staff
- Drivers and operations
Mobility · Assistant
online · replies instantly
Line 500 → City Centre
Avenue stop
Next: 6 min · then 18 min
The channel everyone already uses
No app to install, no portals to remember: passengers, staff and drivers already have WhatsApp open all day long.
Information that actually lands
WhatsApp messages are opened in around 98% of cases and read within minutes — unlike email or posted notices.
Fewer calls, fewer queues
AI handles the repetitive stuff — timetables, fares, next bus — and frees up support and HR for what matters.
Everything logged and traceable
Every request, incident or lost item keeps its history, photo and status — auditable internal and external communication in one place.
The numbers that make the difference
~98%
of messages opened — and read within minutes
24/7
information and support, every day of the year
0
apps to install — everything on WhatsApp
1
channel for passengers, HR and operations
WhatsApp open rate based on public industry data; results vary depending on the operation.
Passengers live on their phones — but operations still communicate through posters, radio and paper
- Information scattered across website, support, app and stops — and almost always out of date
- Repeated questions about timetables, lines, fares and the next bus
- Passengers left without an answer in the moment — especially after hours and during disruption
- Field teams without a reliable channel: rosters, incidents and notices by radio or paper
- HR drowning in manual requests for leave, payslips and certificates
Zapify turns WhatsApp into the SuperApp of mobility
- A WhatsApp assistant with menus, AI and human support when needed
- Real-time information pulled from your systems (GTFS-RT timetables, fleet GPS/AVL)
- Communication segmented by line, zone, depot, shift or role
- Bulk alerts and notifications, in real time, to thousands of contacts
- Structured requests with history, photos and routing — internal and external
WhatsApp is already part of your passengers' and staff's daily lives. We help your operation be where they already are.
Where Zapify makes the difference in transport
Passenger information takes centre stage — but the same WhatsApp serves the teams and the operation.
Real-time passenger information
The number-one pain of public transport: the passenger doesn't know where the bus is, whether there are delays, which line to take or how much it costs. Zapify puts all that information one message away — with AI answering on the spot and pulling real-time data from your operation.
- Next vehicle and waiting time in real time
- Journey planner origin → destination with alternatives
- Timetables, lines, stops and network map
- Alerts and diversions by subscribed line, zone or stop
- Fares, passes and topping up tickets
- Lost items, complaints and suggestions with status
Human Resources & Staff
The same channel serves the people who make the operation happen. Requests, documents and onboarding with no queues at HR — on the WhatsApp the whole team already uses, even those without email or an intranet.
- Leave, absences and payslips
- Certificates and documents on request
- Onboarding and training for new staff
- Internal announcements by depot, shift or role
- Climate surveys and whistleblowing channel
- Health and safety at work notices
Drivers & Operations
The direct link between control and those out on the road. Rosters, incidents and checklists handled through conversation, with a log and a photo — no radio, no paper, no missed phone calls.
- Rosters, shifts and swap requests
- Incident and breakdown reports with photo and location
- Pre-trip and inspection checklists
- Service messages and coordination with control
- Attendance confirmation and shift start
- Driver support 24/7
Passengers, teams and operations — in the same channel
From the passenger's first question to the driver's shift start, every moment handled through conversation.
Information and journey planning
Passengers browse the network and plan their journey without leaving WhatsApp.
- Timetables, lines and stops
- Next bus in real time
- Origin → destination planner
- Alternatives and connections
Real-time alerts and diversions
Tell each passenger what matters to them, the moment it happens.
- Disruptions, works and strikes
- Diversions and alternative routes
- Extra services and cancellations
- Subscription by line or zone
Fares, passes and tickets
From a fare query to topping up a pass — all through conversation.
- Fare and zone lookup
- Buying and topping up tickets
- Pass renewals
- Receipts and invoices
Lost items, requests and complaints
Structured requests with photo and location, routed and with status.
- Log with photo and location
- Automatic routing
- Request status and history
- Complaints and suggestions
Employee portal (HR)
An HR desk in every employee's pocket, with no queues or email.
- Leave, absences and payslips
- Certificates and documents
- Requests to HR
- No corporate email
Onboarding, training and internal communication
Onboard, train and keep the whole team informed in the channel they already use.
- Onboarding of new drivers
- Training and microlearning
- Announcements by depot/shift
- Surveys and whistleblowing channel
Rosters and shifts
Drivers check their roster and handle swaps without going through control.
- Roster lookup
- Swap requests
- Attendance confirmation
- Shift start and end
Incidents, breakdowns and checklists
Field reports with photo and GPS, opened and tracked in an instant.
- Report with photo and location
- Pre-trip checklists
- Opening an incident
- Log and tracking
Coordination with control
Control and the road connected, with every communication logged.
- Service messages
- Real-time instructions
- Driver support 24/7
- Communication log
Integrates with the systems you already use
Zapify connects to your timetable, fleet tracking, ticketing and HR systems to pull real-time information and automate all your communication.
Advantages across the whole operation
For passengers
- Information on the spot
- Less uncertainty
- A simpler journey
For HR
- Fewer queues at the desk
- Digital processes
- Reaches the whole team
For operations
- Control and field connected
- Incidents tracked
- Less radio and paper
For management
- More efficiency
- Costs under control
- Real-time metrics
Take this use case with you
Download the Zapify public transport brochure as a PDF and share it with your team.
Put WhatsApp to work for you
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