ZAPIFY and Novigest Partnership: Revolutionising Clinic Management with WhatsApp and Artificial Intelligence
Discover how the partnership between ZAPIFY and Novigest is transforming clinic management with WhatsApp and AI. Book appointments, reduce costs, and improve the patient experience.
ZAPIFY and Novigest have joined forces to transform how dental clinics manage customer service and their relationship with patients. This innovative integration combines the power of Artificial Intelligence with WhatsApp, creating an efficient and intuitive experience for both patients and healthcare professionals.
How the ZAPIFY and Novigest Integration Works
- Booking, rescheduling, and cancelling appointments without human intervention.
- Quick access to information such as opening hours, clinic locations, and doctors’ specialties.
- Instant answers to frequently asked questions (FAQs), saving the support team’s time.
- This integration allows WhatsApp to operate directly on the Novigest management system, automating administrative processes and drastically reducing the time spent on operational tasks.
Impact for Clinics and Patients
- A 75% reduction in administrative time, allowing professionals to focus on in-person care and more complex clinical tasks.
- Immediate response to 80% of patient needs, increasing efficiency and reducing frustration.
- A 90% decrease in unanswered contacts, ensuring that every interaction receives a quick and accurate follow-up.
- For patients, WhatsApp is a natural choice, being the preferred channel in 55% of contacts with businesses, surpassing phone, chat, and email.
Exclusive Advantages of the ZAPIFY/Novigest Solution
- Complete Automation: AI performs operations directly in the Novigest system, such as validating time slots and managing bookings, with no need for human intervention.
- Availability and Accessibility: With WhatsApp, clinics have a channel that is active 24/7, offering support even outside business hours.
- Increased Leads: Opening a WhatsApp channel drives new contacts, resulting in real growth of the customer base.
Presence at the Portuguese Dental Association Congress
The ZAPIFY and Novigest solution will be featured at the Portuguese Dental Association Congress (Ordem dos Médicos Dentistas), from 21 to 23 November 2024, at the Tactis stand. This is a unique opportunity to see first-hand how this integration can transform the management of your clinic.
About Novigest
Recognised as the Best Clinical Software in Portugal for five consecutive years, Novigest stands out for its security, flexibility, and features that meet clinical management needs. With modules that include schedule management and clinical records, it is a robust and reliable solution for clinics of any size.
Why Bet on the Future with ZAPIFY and Novigest?
The integration of WhatsApp, AI, and Novigest represents a significant step forward for clinics looking to improve the efficiency and quality of their service. Transform the way your clinic connects with patients, reduce costs, and increase customer satisfaction with this innovative partnership.
Keep reading
Company Introducing the new Zapify: the AI-powered WhatsApp platform, rebuilt from the ground up
A new era of Zapify has arrived. Multi-operator support, AI assistants with Human-in-the-Loop, no-code automations, and campaigns — all on a platform that's faster, smarter, and more beautiful.
Read article
Company Zapify Wrap-up 2025: AI that gives you back time
We entered 4 markets, grew 230% in new customers, and automated more than 5 million messages. This is the picture of a year in which ZAPIFY's AI saved time, raised satisfaction, and opened new ways to sell and support on WhatsApp.
Read article
Company Why ZAPIFY's Priority Account Manager Service Is Essential for Your Company
Implementing and maintaining a WhatsApp Business strategy requires ongoing management and detailed attention to Meta's policies and guidelines.
Read article