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Integrations

Zapify integrations: connect AI, conversations and systems in a single operation

Zapify connects the channels your customers talk on to the systems your company already uses. Connect e-commerce, CRM, ERP, payments, calendars, marketing, healthcare, Artificial Intelligence, telephony and your own systems.

Use these integrations on WhatsApp, Instagram, Messenger, RCS, webchat and voice to look up data, take actions, trigger automations, support campaigns and bring in a person when needed.

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Click the integrations below to build your model — you can pick more than one.
E-commerce

E-commerce

Check stock and orders, recover abandoned carts and close sales without leaving the conversation.

  • Look up products, stock, availability and order status.
  • Recover abandoned carts and pending payments.
  • Send transactional updates about orders and deliveries.
  • Recommend products and answer questions with AI.
  • Hand off to an operator with full conversation context.
CRM & sales

CRM & sales

Bring your CRM into the conversation: contacts, deals and follow-ups without double entry.

  • Create and update contacts and deals from the conversation.
  • Qualify leads automatically during service.
  • Personalise replies using CRM history and data.
  • Distribute deals and alert the sales team.
  • Hand the salesperson a conversation with full context.
ERP & operations

ERP & operations

Connect your ERP to the conversation to look up operational data and trigger internal processes.

  • Look up customer, order or stock information.
  • Use operational data during service.
  • Trigger internal processes from an interaction.
  • Support after-sales with ERP context.
Marketing & automation

Marketing & automation

Combine conversation, email and automation into one source of truth about each contact.

  • Sync contacts, lists and segments.
  • Trigger campaigns from events.
  • Combine conversational messaging with email and other channels.
  • Activate win-back and re-engagement campaigns.
  • Feed automations with the customer's replies and behaviour.
Payments & invoicing

Payments & invoicing

Charge, confirm and invoice without leaving the conversation.

  • Send payment links or instructions during a conversation.
  • Track payment status and send reminders.
  • Confirm payments and communicate status changes.
  • Link payments to orders, bookings or campaigns.
  • Issue invoices through a certified billing integration.
Scheduling

Scheduling

Automatic bookings, confirmations and reminders, straight into the right calendar.

  • Check real-time availability.
  • Suggest time slots and create events.
  • Confirm, reschedule or cancel appointments.
  • Send reminders before the appointment.
  • Follow up after the meeting or appointment.
Healthcare

Healthcare

Bookings, reminders and clinical communication without overloading the front desk.

  • Support bookings, rescheduling and cancellations.
  • Confirm appointments and send reminders.
  • Automate pre- and post-appointment communication.
  • Look up administrative information the integration allows.
  • Hand off to the front desk or operator with context.
Support & collaboration

Support & collaboration

Connect WhatsApp to the support tools your team already uses.

  • Create or update tickets and requests.
  • Notify teams about critical events.
  • Escalate situations that need a human.
  • Keep context shared between AI, team and support system.
Artificial Intelligence

Artificial Intelligence

AI that looks up data, takes actions and supports your team in real time.

  • Use AI to interpret context, classify and take action.
  • Connect AI to the data and processes of the other integrations.
  • Auto-translate messages and support operators in real time.
  • Combine different AI capabilities as needed.
Telephony & VoIP

Telephony & VoIP

Answer calls with AI and keep telephony and digital in the same operation.

  • Answer calls with AI.
  • Look up CRM, ERP, calendar or other systems during the call.
  • Perform tasks and collect information by voice.
  • Triage and route calls.
  • Transfer the call to an operator with context.
Custom development

Custom development

Connect any in-house system through our API and webhooks.

  • Connect in-house systems or platforms not listed here.
  • Send and receive events between systems.
  • Build custom automations.
  • Let AI query or take actions on external systems.

Build your conversational model

Click the integrations above to start building your model.

Can't find the integration you're looking for?

Tell us which system you use and what you want to connect to your operation. Zapify can build integrations through API, webhooks or a custom implementation.

FAQ

Integrations

Which systems can Zapify integrate with?

Zapify can connect to e-commerce, CRM, ERP, payment, scheduling, marketing, healthcare, AI, telephony and in-house platforms through integrations, API, webhooks and custom development.

Do integrations only work on WhatsApp?

No. Integrations belong to the Zapify operation and can support conversations, automations and processes across WhatsApp, Instagram, Messenger, RCS, webchat and voice, depending on the flow implemented.

Can I build a custom integration?

Yes. Zapify offers an API, webhooks and custom development to connect external systems or in-house apps.

Are integrations only for customer support?

No. They can support service, sales, campaigns, notifications, lead recovery, after-sales, payments, bookings and other processes, depending on the system and integration.

Can Zapify integrate telephony and VoIP?

Yes. Voice operations can connect via SIP/VoIP and integrate with AI, human agents and business systems depending on your architecture.

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